Facilities Performance Services

Enabling a constant state of regulatory readiness

CREF provides a full spectrum of regulatory and facility support services. Our process for pre-survey prep, live survey support, and post-survey remediation has resulted in 100% compliance and 0 critical findings over last 5 years for our clients.

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Biomedical & Clinical Engineering
Regulatory Management
Facility Management Support
Transaction Management
Technology & Process Development
Predictive Work Order Management

All Facilities Performance Services

  • Biomedical & Clinical Engineering
  • Regulatory Management
  • Facility Management Support
  • Transaction Management
  • Technology & Process Development
  • Work Order Management
  • Emergency Response Process Management
  • Preventative & Corrective Maintenance Planning
  • Business Process Optimization
  • Enhanced Facility Condition Assessments
  • Clinical Engineering Services
  • Infrastructure Management

A Success Story: Through the chaos, CREF regulatory program provides a “Constant State of Readiness”

The Challenge

In June 2021, CREF was given a 90-day preparation period to ready 5 newly acquired hospitals for reaccreditation survey – a program that typically takes 6-12 months. With 1 survey already overdue, and 2 imminent, the risk was high, and action was needed – quickly.

To further complicate the situation, these 5 new sites also had to transition their Computerized Maintenance Management System (CMMS) to another version amidst the acquisition.

The Solution

With a compressed timeline, CREF immediately deployed a team prior to closing to ready on-site staff, review documentation, complete a full life safety and environmental audit of the buildings, and develop a plan to remediate any risks.

Throughout the survey process, CREF provided physical on-site support, weekly reports on open-and-closed items, and was instrumental in challenging, and ultimately correcting, one of their findings during the clarification process – a rare occurrence within The Joint Commission.

Our Value

CREF mitigated 1,044 findings identified during the initial life safety and environmental audit, across the 3 hospital locations, and wrote a corrective action plan within the 90-day timeline.

At the Triennial Reaccreditation Survey, the Joint Commission found only 7 low-limited level findings at 2 of the sites, in total, while the other site had 12 moderate-to-low limited findings: an improvement from 2 serious condition level findings in their previous survey.

Through CREF’s regulatory program and iCREF’s proprietary software platform, the survey was a success. Our services eliminated the need for resurvey, resulted in a positive reputation for our client - cited publicly, allowed for less serious deficiencies - meaning less business interruption, allowed for zero unforeseen costs, reduced premium labor costs, and improved patient safety, experience & quality of care.

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Nothing’s Too Big or Too Small…

We’re able to concurrently manage thousands of complex healthcare-based projects at any give time.

Representative projects include:

  • Women’s services, facilities and expansions
  • Diagnostic imaging equipment
  • Substance abuse
  • Cath labs
  • Operating rooms
  • Patient bed expansions
  • ICUs
A near perfect track record for on-time and on-budget:
  • Prioritize cash flows
  • Deferred capital
  • Mental Health
See an Example of Strategic Planning and Campus Updates

Examples of strategic planning and campus updates

Scalable + Expertise

CREF if your scalable solution – whether as an extension of your facilities group across a large geographical footprint, or being able to assess early potential projects

  • 1000 projects managed at one time
  • 1 billion dollars worth of projects at any given time
  • Broad spectrum of complexity ranging from cosmetic upgrades to hybrid surgery suites
  • Full ground-up hospital construction
John Polanowicz

CREF has been instrumental in helping us manage our growth from 9 to 40 hospitals. They help us prioritize and manage capital requests, understand the complexities of our geographic footprint and our healthcare asset portfolio, and so this with a responsiveness that feels like we’re all one team.

John Polanowicz
Former Steward COO, Hospital President

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Reach out anytime. We look forward to hearing from you.

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